PH62's Privacy Promise Privacy Policy

At PH62, safeguarding your privacy is one of our highest priorities, and we treat that duty with full seriousness. As a PAGCOR-licensed gaming operator, we apply strict standards for player protection and responsible gaming, and the same level of care extends to your personal data. This PH62 privacy policy clearly explains what information we collect, why we collect it, how we use it, and the rights you have over it. The policy covers the ph62.study website and the official PH62 mobile app, which together form the complete platform.

By signing in or using any part of our platform, you are confirming that you have read this privacy policy and agreed to its terms. If any section is unclear or you have questions about how we handle your account privacy, please reach out to our support team. We are always glad to explain our practices with full transparency, so you can feel confident about your data protection every step of the way.

When you create a PH62 account and start using our services, certain information is collected either automatically by our systems or provided directly by you. This can happen during registration, when you make deposits or withdrawals, and while you enjoy games on the platform. Below is a detailed breakdown of the types of information we gather, with examples and the reason for each kind of data.

We never keep your full card number, PIN or password on file. Payment information is always passed through a secure payment gateway and is not stored on our servers.

PH62 uses collected data strictly for specific purposes only. We do not use your information for anything beyond what is stated here. Here are the main ways we use it:

• To create, verify and keep your account in order.
• To process your deposits, withdrawals and bonus transactions smoothly.
• To run KYC checks and confirm you are at least 21 years old.
• To prevent fraud, money laundering and other illegal or harmful activity.
• To provide prompt and helpful customer support whenever you reach out.
• To send promotional offers and bonuses, but only if you have given your consent.
• To monitor responsible gaming and encourage healthy playing habits.
• To meet the legal and regulatory requirements that apply to us.
• To ensure the platform stays secure, stable and reliable for everyone.

PH62 keeps your information only as long as it is needed to provide our services or required by law. Our retention approach follows the Philippine Data Privacy Act and keeps our data protection standards aligned with local regulations. The principles are simple:

• While your account is active, we keep all account records and transaction information on file so you can always check your history and statements.
• After an account is closed, financial records are kept for at least five years to satisfy our legal obligations.
• KYC documents are stored for up to seven years after account closure, in line with identity verification requirements.
• Marketing-related information is deleted as soon as you withdraw your consent.
• Cookie data is cleared once the browsing session ends or after the set period expires, depending on the cookie type.

No information is kept beyond what the law requires. When the retention period ends, your data is securely and permanently deleted.

Your account privacy matters to us. As an online gaming platform for players aged 21 and above, PH62 never sells your personal information. To keep our services running, we may share limited details with trusted partners:

• Payment providers: Our e-wallet and banking partners receive only the details needed to verify and complete your transactions.
• Game providers: Licensed game providers such as Ezugi receive only the information needed to run their games and keep them secure.
• KYC verifiers: Authorized third parties may review the documents you submit so we can verify your identity.
• Law enforcement agencies: We may disclose information to authorities when ordered by a court or required by another legal obligation.
• Anti-Fraud System Anti-fraud software automatically analyzes transactions to detect and prevent suspicious activity.

PH62 uses cookies on ph62.study to make your experience smoother and more personal. Cookies are tiny text files saved by your browser, and they help the site remember useful details as you browse.

• Essential cookies: Some cookies are strictly needed for security and for keeping your login session alive. If you block them, certain features of the platform may not work the way they should.
• Functionality cookies: These remember your preferences such as language and theme, so the platform looks and behaves the way you like every time you come back.
• Analytics cookies: These provide anonymous insight into how the platform is used — which sections are most popular and where users spend most of their time. The data is completely anonymous.
• Security cookies: These help detect fraud and bot attacks before they can cause any damage, keeping your account and funds safe.

You can manage or delete cookies from your browser settings anytime. Just keep in mind that switching off essential cookies could limit your access to the platform. When you visit us for the first time, we'll ask for your cookie consent before loading anything.

PH62 follows the GDPR and other international privacy laws. Under these regulations, you are entitled to the following rights:

To exercise these rights, [email protected]. We will act on your request without delay.kindly email our support team. We usually respond within 30 days.

PH62 is strictly for players who are 21 years old and above. In line with our privacy policy, we never intentionally collect personal information from anyone below this age.

• Your birth date is verified at registration to ensure you qualify under our age rules.
• If we suspect any irregularity, we may ask for KYC documents to confirm your identity.
• If a minor’s account is ever identified, we close it at once and delete all related data, fully protecting the minor’s privacy.
• Should a parent or guardian request it, we will erase their child’s data from our records without delay.

PH62 uses high-grade security technology to keep your personal data safe. Our security infrastructure is built around strict data protection practices:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit AES encryption.
• Two-Factor Authentication (2FA): An additional OTP verification is required when you log in to your account.
• Firewall Protection: Advanced firewall systems block any unauthorized access attempts.
• Regular Security Audits: Independent third-party specialists conduct regular security tests on our platform.
• Data Backup: Your information is backed up across multiple secure servers to prevent data loss.
• Account Access Control: Only authorized staff members can view specific parts of your personal data.
• Suspicious Activity Alerts: PH62 sends you an instant alert if we notice an unusual login attempt or a transaction that doesn't match your usual activity.

PH62 makes use of several trusted third-party services across the platform, including payment gateways, game providers, and KYC verification partners. Each of these providers operates under its own separate privacy policy.

• Any information you share with a third-party service is handled in line with that provider's own privacy policy.
• PH62 is not directly liable for any privacy breach that occurs on a third-party service, as those providers handle your data independently.
• We only work with trusted and licensed partners who meet our standards.
• All of our partners are bound by PH62's data protection agreement.

To learn more about a third party's privacy practices, please visit that company's official website directly.

PH62 may update this Privacy Policy from time to time. Whenever that happens, here's how we'll let you know:

• If the update is major, we'll send a notification to the email address you used when you registered.
• A notice will also be displayed on the PH62 homepage.
• The "Last Updated" date at the top of this page will be changed to reflect the latest version.
• By continuing to use PH62 after the changes take effect, you are considered to have accepted the updated policy.

We recommend checking this page regularly so you stay up to date with the latest PH62 Privacy Policy.

If you have any questions, concerns, or requests about this Privacy Policy, our dedicated privacy team is ready to assist you. Feel free to reach out anytime.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right.
• We respond within 24 hours on average.
• Data deletion requests may take up to 30 business days to process.